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Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

Terms & Conditions - Current Promotions

Free standard UK delivery on orders over £75* (the Promotion)

Terms and conditions

1. Customers who make eligible orders on the Sports Direct website and/or the Sports Direct app will receive free standard UK delivery on orders over £75 GBP. Each online and/or app order must total £75 GBP or more (excluding delivery charges) to qualify for free standard UK delivery (subject to the exclusions set out in these terms) (the Promotion). The Promotion may be altered or varied at the Promoter’s sole discretion.

2. The Promotion will run from 00:01 on 6 December 2019 until 23:59 on 9 December 2019 (Closing Date). All times are listed in GMT.

3. In order to use the Promotion you must go onto the Sports Direct website at sportsdirect.com and make a qualifying purchase at the checkout or go onto the Sports Direct app and make a qualifying in-app purchase at the checkout. Free standard UK delivery will be automatically applied, on qualifying orders, at the relevant stage of checkout.

4. The Promotion cannot be used:

a. on orders that include the purchase of a gift card if the value of such gift card is used towards the qualifying spend;

b. on orders placed again after the Closing Date;

c. on purchases made in-store; and

d. in conjunction with any promotional/discount code, including student discount.

5. The Promoter is Sportsdirect.com Retail Limited whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

6. The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final.

7. No correspondence relating to the Promotion will be entered into.

8. By using this Promotion, you are indicating your agreement to be bound by these terms and conditions.

9. No alternative (cash or otherwise) to the Promotion is available.

10. The Promoter may cancel the Promotion, amend the Closing Date, and/or amend these terms and conditions by giving notice on this webpage.

11. The Promoter accepts no liability for cancellation of the Promotion.

12. The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Free MYiD Personalisation (the Promotion)

Terms and conditions

1. By adding a MYiD applicable product to your basket, you will be able to make a purchase on the Sports Direct website at sportsdirect.com and/or the Sports Direct app that will give you free MYiD personalisation on the qualifying product (subject to the exclusions set out in these terms) (the Promotion).

2. The Promotion also applies to MYiD qualifying products that have been pre-personalised and the Promotion will be shown on such products by a discounted selling price.

3. In order to use the Promotion you must go onto the Sports Direct website at sportsdirect.com and make a qualifying purchase at the checkout or go onto the Sports Direct app and make a qualifying in-app purchase at the checkout. The free MYiD personalisation will be automatically applied, on the qualifying product, at the relevant stage of checkout.

4. The Promotion will run from 00:01 on 17 November 2019 until 23:59 on 21 November 2019.

5. The Promotion cannot be used:

a. in conjunction with any other promotion/discount;

b. on purchases made in-store; and

c. on products that are not advertised as being compatible with the MYiD personalisation service.

6. There is no entry fee to use this Promotion.

7. The Promotion only applies to products that are advertised as being compatible with the MYiD personalisation service on the Sports Direct website at sportsdirect.com/myid-football-shirts or sportsdirect.com/myid-football-boots and/or the MYiD Football Shirts or MYiD Football Boots section on the Sports Direct app.

8. The Promoter is Sportsdirect.com Retail Limited whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

9. The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final.

10. No correspondence relating to the Promotion will be entered into.

11. By using this Promotion, you are indicating your agreement to be bound by these terms and conditions.

12. No alternative (cash or otherwise) to the Promotion is available.

13. Employees and agents of Sportsdirect.com Retail Limited and its Group companies are not eligible to participate in this Promotion, nor are their relatives or members of their families or households.

14. The Promoter may cancel the Promotion by giving notice on this webpage.

15. The Promoter accepts no liability for cancellation of the Promotion.

16. The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Student Discount Terms & Conditions

Our Student Discount offer is available to verified Voucher Code Student members only.

Each voucher code is unique and can only be used once per order. Discount only valid on sportsdirect.com on full price items unless otherwise promoted.

The Discount cannot be used in conjunction with any other promotion and is only valid online.

The Discount cannot be used as adjustments to prior purchases.

Postage & Packaging fees do not count towards qualifying purchase amount for discount and are excluded from any discount.

If you make a return from your qualifying purchase, you will only be refunded the actual price paid after discount, minus any adjustment for offer entitlement.

The Discount is non-transferable and no cash alternative will be given.

Should a Voucher Code Student code be attempted to be used by anyone other than an eligible account holder, the discount will be withdrawn without notice.

Offer is subject to change or withdrawal without notice.

Terms and Conditions

Welcome to the SportsDirect.com website terms and conditions.

The Website is operated by SportsDirect.com Retail Ltd., whose registered address is SportsDirect.com Retail Ltd., Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number: 03406347.

Click on the links below to see the relevant terms and conditions:

• For customers located in the UK: Wareshop2 UK Terms and Conditions

• For customers located outside of the UK: Wareshop2 Non-UK Terms and Conditions

If you have any questions about our website please contact customer services.

Terms and conditions are subject to change at any time.

Black Friday Weekend. £20 off with every £100 spent* (the Promotion)

Terms and conditions

1. Customers who make eligible orders on the Sports Direct website and/or the Sports Direct app will be emailed a £20 GBP E-Voucher for every £100 GBP spent. Each online and/or app order must total £100 GBP or more (excluding delivery charges) to qualify for an E-Voucher. Spend is cumulative: spend £100 in one transaction and receive £20, spend £200 and receive £40, however, the maximum value a customer will receive in E-Vouchers throughout the entire promotion is £200. The £200 E-Voucher cap applies to a customer’s combined orders across the Sports Direct website and app throughout the promotion duration (subject to the exclusions set out in these terms) (the Promotion).

2. The Promotion will run from 00:01 on 28 November 2019 until 23:59 on 3 December 2019 (Closing Date).

All times are listed in GMT.

3. E-Vouchers will be issued via email upon despatch of your order (for home delivery and parcel stores), once the customer has collected their order (for click and collect), or by 12:00 on 6 December 2019, whichever is later. E-Vouchers will relate to the total value of a customer’s orders over the promotion duration, excluding delivery charges.

4. E-Vouchers will be issued for and can be redeemed on new season, sale/outlet items.

5. E-Vouchers may be transferred as gifts.

6. E-Vouchers can be redeemed on the Sports Direct website, the Sports Direct app or in-store.

7. No cash alternatives are available and E-Vouchers are non-refundable.

8. All E-Vouchers are valid from the point of issue until 23:59 on 6 December 2021 and must be redeemed within this time.

9. Please see our gift card terms and conditions for all queries related to the use of E-Vouchers.

10. To qualify for an E-Voucher you must spend a minimum £100 or the equivalent value (excluding delivery charges) in other currencies.

11. Any queries relating to the issuing of E-Vouchers should be made to customer care from 14:00 on 6 December 2019 onwards. As E-Vouchers are issued via automated email, customers should check their junk/spam folder before contacting customer care.

12. If an order qualifies for an E-Voucher and the product(s) included within such order is/are later returned to the Promoter before the E-Voucher is used, then the E-Voucher will be cancelled should the total spend fall below the qualifying spend amount (excluding delivery charges) stated above. For example, if you order a product from the website for £100 then you will receive a £20 E-Voucher but should you decide to return the product before using the E-Voucher then the £20 E-Voucher will be cancelled

13. If an order qualifies for an E-Voucher and the E-Voucher is used and the product(s) included in such order is/are then subsequently later returned to the Promoter, then the value of the used E-Voucher will be deducted from any refund amount relating to such order. For example, if you order 2 products from the website at £50 each, you will receive a £20 E-Voucher but should you use the E-Voucher and then subsequently later return one of the products you would receive a partial refund of £30 (i.e. £50 product minus the £20 spent using the E-Voucher).

14. The Promotion cannot be used:

a. on orders which must be placed again after the Closing Date;

b. in conjunction with any e-voucher, gift card, other promotion/discount; and

c. on orders that include the purchase of a gift card.

15. The Promoter is Sportsdirect.com Retail Limited whose registered office is at Unit A Brook Park East, Shirebrook, NG20 8RY (the Promoter).

16. The decision made by the Promoter as to those persons able to use the Promotion and the products that are eligible for the Promotion is final.

17. No correspondence relating to the Promotion will be entered into.

18. By using this Promotion, you are indicating your agreement to be bound by these terms and conditions.

19. No alternative (cash or otherwise) to the Promotion is available.

20. The Promoter may cancel the Promotion by giving notice on this webpage.

21. The Promoter accepts no liability for cancellation of the Promotion.

22. The Promotion and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

To view store Terms & Conditions please go to the Store Terms & Conditions

NOVEMBER BLACK FRIDAY WEEKEND 2018 : £10 VOUCHER FOR EVERY £50 SPENT

1. Online promotion runs from 00:01 22nd November 2018 until 23:59 26th November 2018 (all times listed are GMT).

2. Customers who place eligible orders between these dates will be emailed a £10 GBP E-Voucher for every £50 GBP spent. Each online order must total £50 GBP or more excluding postage to qualify for an E-Voucher. Spend is cumulative: spend £50 in one transaction and receive £10, spend £100 and receive £20, however, the maximum value a customer will receive in E-Vouchers throughout the entire promotion is £100. The £100 E-Voucher cap applies to a customer’s combined orders across the website and apps throughout the promotion duration.

3. E-Vouchers will be issued via email upon despatch of your order (for home delivery and parcel stores), once the customer has collected their order (for click and collect), or by 12 noon on Wednesday 28th November 2018, whichever is the latter. E-Vouchers will relate to the total value of a customer’s orders over the promotion duration, excluding postage fees.

4. Any queries relating to the issuing of E-Vouchers should be made to customer care from 14:00 on Wednesday 28th November 2018 onwards. As E-Vouchers are issued via automated email, customers should check their junk/spam folder before contacting customer care.

5. E-Vouchers will under no circumstances be issued for the following:

  • Orders which must be placed again after the promotion date.
  • Orders that include the purchase of a gift card.
  • Orders that include any discount, offer or promotion including voucher codes and discount codes.

6. E-Vouchers will be issued for and can be redeemed on new season, sale/clearance items.

7. E-Vouchers may be transferred as gifts.

8. E-Vouchers can be redeemed online on this website or in store.

9. No cash alternatives are available and E-Vouchers are non-refundable.

10. All E-vouchers are valid from 00:01 27th November 2018 to 23:59 27th November 2020 and must be redeemed within this time.

Please see our gift voucher terms and conditions for all queries related to the use of E-Vouchers.

To qualify for the E-Voucher you must spend £50 or the equivalent value in other currencies.

Other related Answers

  • Wareshop2 UK Terms and Conditions
  • Wareshop2 Non-UK Terms and Conditions

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